Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase to be included with the return.

To start a return, you can contact us at tinyequestrians@gmail.com or via our contact page. We do not cover postage costs for cancellations or returns. Items sent back to us without first requesting a return will not be accepted. Once we have received and inspected the goods, we will organise an exchange, credit note or refund your payment in full, minus the initial shipping costs. You will be notified of this via email. 

You can always contact us for any return questions at tinyequestrians@gmail.com or via our contact page.

 

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate and rectify the issue.

For wholesale customers:

• Please email tinyequestrians@gmail.com within 3 days of receiving of stock to report any issues, clear imagery must be supplied of damaged packing and products.
• Each case will be considered and resolved individually, no compensation will be provided for damages or faults incurred post delivery.
• Non-delivery must be reported immediately.
• A refund or credit will not be considered for any items that have been on-sold to a third-party. 

 

Exceptions / non-returnable items
Certain types of items cannot be returned. Dummies, cannot be exchanged or returned for hygiene reasons. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards. 

Exchanges
Your purchased product must return to us in a new condition - unwashed or used, tags on and in its original packaging. We are not able to refund or exchange items that appear to have been used, washed, or removed from their original packaging. You also must include a copy of your invoice with the return. We do not cover postage costs for cancellations or returns. Once we have received and inspected the goods, we will organise an exchange, credit note or refund your payment in full, minus the initial shipping costs. You will be notified of this via email. Due to hygiene reasons, dummies are unable to be exchanged or refunded. 

Refunds
We will notify you once we’ve received and inspected your return items, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.